Privacy Policy

Effective Date: January 1, 2026

Emergency Roofing Service respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us for roof leak repair, how we use it, and the choices you have. We keep things simple and straightforward so you know exactly what to expect.

Information We Collect

When you contact us, request a quote, or schedule a roof leak repair, we collect the details you give us. That includes your name, phone number, email address, and the property address where the work is needed.

We also collect information about your roof and the leak you are dealing with, such as the symptoms you describe, photos you share, and notes from our conversation. If you pay for services, we collect payment details through our secure payment processor.

When you browse our website, we automatically collect basic technical information like your IP address, browser type, device type, and the pages you visit. This helps us keep the site working properly and improve your experience.

How We Use Information

We use your information to respond to your request, schedule your roof leak repair, and send a technician to your property. We also use it to provide accurate pricing, complete the work, and follow up after the job is done.

We use your contact details to send appointment reminders, service updates, and invoices. If you opt in, we may send occasional maintenance tips or seasonal reminders about roof care.

We use website data to understand how people find us, which pages are helpful, and how we can make our site faster and easier to use. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help us recognize you on return visits.

You can control cookies through your browser settings. You can block or delete cookies at any time, though some parts of the website may not work as well if you do.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device for a set period. These help with things like remembering your location and measuring site performance.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to understand how visitors use our website. These tools collect anonymous data such as page views, time on site, and referral sources.

We also use scheduling and communication tools to manage appointments and send text or email updates. These providers only access the information needed to perform their specific service.

Third-party tools have their own privacy policies, and we encourage you to review them. We choose providers that meet strong privacy and security standards.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, such as payment processors, scheduling software, and email or text messaging providers.

We may share information if required by law, such as in response to a court order, subpoena, or legal process. We may also share information to protect the rights, property, or safety of Emergency Roofing Service, our customers, or others.

If our business is sold or merged, your information may be transferred as part of that transaction. We will notify you if that happens and explain your options.

Data Retention

We keep your personal information for as long as needed to provide services, maintain your account, and meet legal or tax requirements. For most customers, that means we retain records for up to seven years after your last service.

When information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption for sensitive data, and limiting access to only those who need it.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.

User Rights

You have the right to access the personal information we hold about you. You can also ask us to correct inaccurate details or delete information we no longer need.

You can opt out of marketing emails or text messages at any time by using the unsubscribe link or replying STOP to a text. You can also contact us directly to update your preferences.

If you are a California resident, you may have additional rights under the CCPA, including the right to know what data we collect and the right to request deletion. We honor these requests as required by law.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

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